In the case that you are unhappy with something you purchase from DoubleBlind, we have implemented the below policy. To initiate a return, please follow the steps under the “refunds” section. We typically reply to all refund requests within seven days.
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We give you fourteen days to decide whether you’d like to keep our courses after purchase. If you contact us within fourteen days of purchasing a course, we will issue a full refund. After that, refunds are not available since the courses include learning and live support, which cannot be returned. Please note: our mini courses, webinars, and webinar recordings are not eligible for refund.
Our magazines are non-refundable.
Physical Products (excluding the magazines)
All sales are final as each order that is placed is custom made for every single customer after the order has been processed. We do not accept returns, replacements, or refunds in the case where the customer needs a different size or the address was entered incorrectly. Please refer to the sizing chart on each of the apparel pages to determine your correct size. However under certain circumstances, DoubleBlind has the authority to make exceptions to this policy.
If there’s something wrong with your order such as a misprinted/damaged/defective item, please let us know by contacting us at [email protected] Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. Proof of damage is required: please send a photo to [email protected] along with your order number. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
In order to initiate a refund, please email [email protected] with:
- Subject line: REFUND REQUEST: Order #_________
- Email address associated with your purchase
- Your order number
- The date of your purchase
- What you’d like refunded
- Optional: we really value your feedback and, if you feel called, would appreciate a few sentences on why you’re choosing to return what you bought from us
If you request a refund, you will hear from us within seven business days. If you are eligible for a refund, after we review and reply to your request, we will issue the refund within 48 hours. You will receive an email from us confirming the refund has been issued. Please be patient as sometimes it takes a couple weeks for the refund to be processed by your bank or your credit card company. Unfortunately, this is beyond our control. More on that below under “late or missing refunds.”
Month-to-Month Members. Monthly Membership fees are non-refundable and charged automatically on each renewal date until you cancel. You can cancel at any time, but please do so at least 3 days prior to 12:00 AM PST on the first (1st) of each month to avoid being charged for the upcoming month. Once charges occur for the month, we cannot offer refunds. Upon cancellation, your Membership will expire 30 days from your last payment. Any amounts paid prior to your cancellation are not refundable. You are locked into your pay-what-you-can pricing for up to 1 year. After 1 year, pricing is subject to change.
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Annual Members. All sales are final for annual memberships. You can cancel your annual membership at any time. Upon doing so, your membership will continue through the 12th period of commitment and no refunds will be issued. You will not be renewed after the 12th month. To ensure you are not charged for a year renewal, please be sure you cancel your account at least 2 weeks prior to your renewal date.
Physical Products (except for magazines)
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Tickets are non-refundable. We only intend to cancel or postpone the event if there is a stay at-home order in Santa Barbara County, where the campsite is located. If this happens, we will refund you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every apparel item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again at [email protected]
If we’re running a promotion on an item within 7 days of your purchase, we will retroactively honor that promotion
Free trials are 1-time offers for new members, only. We do not roll over trials or offer them for consecutive months.