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Refund policy

Dear Customer,

In the case that you are unhappy with something you purchase from DoubleBlind, we have implemented the below policy. To initiate a return, please follow the steps under the “refunds” section. We typically reply to all refund requests within seven days. 

Thank you for supporting DoubleBlind!

Returns

Courses

We give you seven days to decide whether you’d like to keep our courses after purchase. If you contact us within seven days of purchasing a course, we will issue a full refund. After that, refunds are not available since the courses include learning and live support, which cannot be returned. Please note: our mini courses, webinars, and webinar recordings are not eligible for refund.

Physical Products (excluding the magazines) 

Our physical products can be returned within 30 days of purchase

Magazines

Our magazines are non-refundable 

Refunds 

In order to initiate a refund, please email [email protected] with: 

  • Subject line: REFUND REQUEST: Order #_________
  • Email address associated with your purchase
  • Your order number
  • The date of your purchase
  • What you’d like refunded
  • Optional: we really value your feedback and, if you feel called, would appreciate a few sentences on why you’re choosing to return what you bought from us 

Courses

If you request a refund, you will hear from us within seven business days. If you are eligible for a refund, after we review and reply to your request, we will issue the refund within 48 hours. You will receive an email from us confirming the refund has been issued. Please be patient as sometimes it takes a couple weeks for the refund to be processed by your bank or your credit card company. Unfortunately, this is beyond our control. More on that below under “late or missing refunds.” 

Physical Products (except for magazines)

If you are returning a physical product to us that is not damaged or defective, you will be responsible for the shipping. The product must be in good enough condition that we can resell it. Please be patient as, especially right now during the pandemic, shipping times are very delayed and it could take up to six weeks for your item to get back to us, especially if you live outside of the United States or send the item back regular postage. We are very prompt and will let you know as soon as we’ve gotten the item back and whether you’re eligible for a refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Damaged Physical Products 

If we sent you a physical product that is damaged or incorrect, please send us photos at [email protected], along with your order number and the email address associated with your order. We will issue you a full refund or send you the item again.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us again at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a photo of the items at [email protected]

Promotions

If we’re running a promotion on an item within 7 days of your purchase, we will retroactively honor that promotion

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